Contact HardRx Support
Questions about an order, a shipment, your subscription or the treatment itself — here is how to reach us.
Send us a message
Use this form for general questions. If your message is about an existing order, include your order number so we can find it quickly.
Customer service
Email: CustomerService@hard.health
Phone: 855-927-0390
Mailing address
Hard Health
15251 Pipeline Lane, Huntington Beach, CA 92649-1135
Medical questions
Our support team cannot give medical advice. Questions about whether HardRx is right for you, dosage, or interactions should go to the prescribing physician or your own doctor.
Emergencies
Do not use this form for a medical emergency. If you have chest pain, vision changes, hearing loss, or an erection lasting more than 4 hours, seek emergency care or call 911 immediately.
Common requests we can handle quickly
- Pause, change or cancel a subscription — contact us before your next shipment processes. See shipping and returns.
- Track a shipment — have your order number ready.
- Update your address or payment method.
- Billing questions — see pricing for current plan rates.